New Helpdesk Software and CRM Launched...
After 12 months of in-house development we have launched our new bespoke application for managing our helpdesk and billing systems. The new software represents a large investment in improving our customer server and our administration efficiency. All customers that subscribe to our proactive health checks will also have access to an interactive Client Panel. This secure area will allow our clients to check there current support time used and review logged calls and historical data. You can also log, monitor and update support calls. 1/08/2010
New Support Billing Method Introduced
As of the 1st August 2010, we are changing the way we bill for support for all of our customers. We will no longer sell pre-paid hours, instead we have introduced a Reducing Rate Support method of billing for support hours. To qualify for this method of payment you need to subscribe to our health checks. The more time you use in a calendar month will reduce the hourly rate we charge you. eg: 1-4 hours will be charged at your base rate which is lower than ad-hoc rates, when you use 5-9 hours the hourly rate decreases, 10-15 hours then 16+ hours being our lowest hourly rate. You will receive one single invoice and support breakdown for your support at the end of each month which is billed on a nett 30 days basis. This will help to simplify the invoicing and payments for both us and our customers. Those who would prefer to continue to pay the higher rate ad-hoc rate can still do this. 1/08/2010
A World First - Ukash Neo Online Pre-Paid Virtual Credit Card
ITG's Web Development team have successfully launched a work first for their client Ukash. ITG were commissioned to develop a complex application that uses multiple API's to make calls and security checks with several banking systems. The virtual card purchaser uses a Ukash Voucher to buy a Mastercard either for themselves or as gift for someone else. The issued card details are then sent via email and for added security the CVV number is sent to the purchasers mobile phone as a text message. ITG were tasked with creating the design and technology for the solution, incorporating an admin panel and an automated card expiry after 3 months which will redeem any outstanding currency and re-issue this a Ukash Vouchers to the original purchaser. Click here to view the Ukash Neo website
Shaun Williams steps into new role…
Senior Engineer, Shaun Williams who is 28 years old and from Stockport has been appointed as ITG's Technical Director. Shaun has provided us with 9 years dedicated service and hard work and was the obvious choice to take the position and technical lead in the continued growth of the Group. Shaun will be responsible for maintaining our high standards of flexible support and identifying the best of the latest technologies for our customers to use. He is currently working towards the introduction of our new bespoke in-house developed CRM and Helpdesk solution.
Shaun said: I am delighted to be appointed as Technical Director, with the opportunity to continue to ensure our customers get the best possible support and assist with the continued growth of ITG Technologies. 01/10/2009
FREE Regular IT review meetings for all customers…
We are introducing a free regular IT review meeting available for all of our customers. The IT review can take place at your office, in our offices or as a conference telephone call, The number of reviews per year relates to the size of your network but we would like to catch up with you at least every six months. The reviews will allow our clients to be able to feedback to us any concerns you have and we can advise you on how to streamline efficienies to save you money as well as offer you advice on new products and technologies. We will be in touch soon to arrange the reviews. - 12/10/2009
ITG Web Development services gain momentum...
ITG’s high value for money web and e-commerce business is continuing to rapidly grow. The combination of our in-house technical skills, project management, hosting resources and programming skills of our sister company in Southern India gives us the edge over the competition. We currently have 12 major projects in development including a prestigious financial services project. We guarantee to deliver the best possible value for money on time and in budget. Check out our Project Rescue service where we can take over and complete a development that has gone astray all for a fixed cost and timescale. For more information contact Simon or Jon. 12/10/2009
Click to Checkout the ITG Retro Games Arcade
The Royal Northern College of Music orders a
further 40 ITG PC's
The Royal Northern College of Music will
take delivery in August of a further 40 ITG built
PC's. This brings the total number of computers
supplied to the College to 120 units. ITG has a 10
year pedigree of custom building bespoke
specification PC Systems so we provided the perfect
solution for both quality construction and after
sales warranty support. The custom built systems for
the Music college are all for the use of the
students and are designed with an emphasis on
handling input and output of multimedia. 30/08/2009
The Newspaper Awards - ITG MD Simon Spurrell judge for national awards…
ITG’s Managing Director recently joined the judgment panel for the prestigious annual National Newspaper Awards in the Electronic news Site of the year category. Simon’s background in graphic design and print production before founding an IT support and Web development business made him ideally qualified to offer his opinions on the design and technology of the highly competitive online newspaper market. The joint winners were declared as the Timesonline and BBC news website with the Guardianonline worthy runners up. For more information and news of the winners see http://www.newspaperawards.co.uk/ 25/05/2009
Coming soon Our New Helpdesk CRM Software …
Designed and developed in-house by our own team of developers, we are part way through the bespoke development of our new Helpdesk and CRM software. This major development will have the facility for our clients to be able to access their accounts online, review and renew balances of pre-paid support hours, check the details of calls logged and historical events and purchases. The new software will have alerts set to notify you of low accounts of support hours and will provide special offers and discounts to our customer base. 30/09/2009
ITG White Label development for creative businesses continues to grow in popularity ….
ITG’s ‘White Label’ service to creative business continues to be the fastest growing part of the business. With our long term development team partners based in Southern India we can offer a high quality development service to our Creative clients of either bespoke or Open Source e-commerce solutions. Project managed and technically supported in the UK we provide the engine to power your design’s on time on budget with exceptional margin potential for our trade clients. 10/10/2009
Trend Hosted Email – Best Spam Catch Rate Available….
ITG have been a Trend Certified Partner for over 5 years and have always recommended all of Trend products for the protection of their clients networks. West Coasts Labs and independent research company have just announced Trends hosted and client software has the best Spam Catch rate on the market. Trend Hosted security, filters all incoming and outgoing email for threats and Spam and in the controlled tests identified and stopped 97% of all threats. Trend beat rivals like Symantec, McAfee and even Websense in the detection test. This combined the lower total cost of ownership reflects the ITG commitment to offering true value for money. 09/07/2009
ITG Launch new website
The team at ITG have been providing Hi Value and flexible IT support and solutions for local businesses for over 10 years. For the last two years we have also been extending our in-house and outsourced web and e-commerce business. Our new website is an information update and reflects our diversifying and growing business. Now with thirteen staff we are one of the largest IT Support providers in the local area. Our continued growth is something we are justifiably proud of as it has been achieved purely on a referral basis. The new website designed and created by our own Web-Dev team will incorporate our newly developed CRM and Helpdesk portal for clients to manage their accounts.
A New Era in Pro-Active Support!
Remote Server and on site server checks are massively important to keep your computers systems and networks running up to speed and help reduce the chances of server failure. Just as your car is serviced regularly a server also needs the same consideration and attention especially as the server is the most important piece of equipment in your business. ITG is famous for its flexibility so if you consider that you would be happier with more pro-active support or your budget means you need to request less support than specified you get to choose.
